Guides

Capabilities

Communication Channels Lucidis works across the channels your team already uses: Email - Process inbound emails and send responses Chat - Integrate with Slack, Teams, Intercom ...

Getting Started

Onboarding Overview Getting Lucidis up and running typically takes 2-4 weeks, depending on complexity. Here's what you'll need to provide. Phase 1: Discovery (Week 1) Define You ...

How Lucidis Works

Human-Style Reasoning Architecture Lucidis operates using a multi-step reasoning process similar to how a skilled operations team member would handle requests. The Request Lifecy ...

Lucidis Overview

What is Lucidis? Lucidis is an AI-powered operations platform that automates business workflows across your communication channels and data systems. It acts as an intelligent agen ...

Transparency & Reporting

Audit Trail Every Lucidis action is logged with complete transparency: What's Logged Request received and source channel Data queries executed Actions taken (updates, sends, ...

Governance & Security

Access Controls Role-Based Permissions Define which team members can configure Lucidis Control access to sensitive data and actions Separate read and write permissions Dat ...

Frequently Asked Questions

Accuracy & Reliability How accurate is Lucidis? Lucidis retrieves information directly from your systems rather than generating responses, so accuracy depends on your data qua ...