Accuracy & Reliability
How accurate is Lucidis? Lucidis retrieves information directly from your systems rather than generating responses, so accuracy depends on your data quality. When Lucidis is uncertain, it routes requests to humans rather than guessing.
What happens if Lucidis doesn't know the answer? Lucidis will either search additional data sources if configured, or route the request to a human team member. You can set confidence thresholds for when to escalate.
Can Lucidis make mistakes? Yes. Like any automation, edge cases can occur. That's why we provide comprehensive audit trails, approval workflows for sensitive actions, and the ability to review all interactions.
Control & Oversight
How much control do I have over what Lucidis does? Complete control. You define which data sources Lucidis can access, which actions it can take autonomously, what requires approval, and what it cannot do at all.
Can I require human approval for certain actions? Yes. You can configure approval workflows for any action type, set thresholds (e.g., refunds over $100), and designate specific approvers.
Can I turn off Lucidis for certain types of requests? Absolutely. You can configure routing rules to send specific request types directly to humans, or disable automation for entire channels or time periods.
Who can see what Lucidis is doing? You control access. Administrators can view all activity, and you can grant different permission levels to different team members.
Human Review
Will humans still review conversations? You decide. Many teams spot-check conversations regularly, while others rely on alerts for errors or customer complaints. All conversations are logged for review.
How do humans provide feedback? Through the review interface, team members can mark responses as correct or incorrect, provide the right answer, and flag issues. Lucidis learns from this feedback.
Can customers request to speak with a human? Yes. Customers can always escalate to a human, and you can configure trigger words or phrases that automatically route to your team.
Security & Privacy
Is my data secure? Yes. Lucidis uses enterprise-grade encryption, is SOC 2 Type II certified, and can support HIPAA compliance with a BAA in place.
Where is data stored? Data is stored in secure, multi-region cloud infrastructure. You can specify data residency requirements based on your compliance needs.
Is my data used to train AI models? No. Your data is never used to train models or shared with other customers.
How long is data retained? You control retention policies. By default, conversation logs are retained for audit purposes, but you can configure shorter or longer periods.
Implementation
How long does implementation take? Typically 2-4 weeks, depending on complexity. Simple use cases can be live in days, while complex multi-system integrations may take longer.
Do I need technical resources? Minimal technical involvement is needed to provide credentials and API access. The Lucidis team handles most of the technical configuration.
Can I start small and expand? Yes. Most customers start with one use case or channel and expand over time. This allows you to prove value and learn before scaling.
What if my systems change? Lucidis can be updated as your systems evolve. API changes, new data sources, and workflow updates can be accommodated.
Performance & Scaling
How fast does Lucidis respond? Response times are typically under 5 seconds, depending on the complexity of data lookups and external API response times.
Can Lucidis handle high volumes? Yes. Lucidis scales automatically to handle spikes in volume without degradation in performance.
What happens if an integration goes down? Lucidis will detect failures and can route affected requests to humans or queue them for retry once the integration is restored.
Cost & ROI
How is pricing structured? Pricing is typically based on the number of conversations or requests handled. Contact your account team for specific pricing.
What ROI can I expect? Most customers see 40-60% reduction in manual work for automated use cases, with payback periods of 3-6 months.
Are there additional costs for integrations? Standard integrations are included. Custom integrations may require additional setup fees depending on complexity.