Audit Trail
Every Lucidis action is logged with complete transparency:
What's Logged
- Request received and source channel
- Data queries executed
- Actions taken (updates, sends, creates)
- Approval requests and responses
- Routing decisions to humans
- Response sent
Audit Details
- Timestamp of each step
- User or system involved
- Data accessed or modified
- Reasoning for decisions
- Confidence scores
Dashboards & Metrics
Performance Metrics
- Resolution rate - Percentage of requests handled autonomously
- Response time - Average time to first response
- Accuracy rate - Requests resolved correctly without human intervention
- Escalation rate - Percentage requiring human involvement
Volume Metrics
- Requests by channel
- Requests by type/category
- Peak usage times
- Trending request topics
Efficiency Metrics
- Time saved vs. manual handling
- Cost per interaction
- Human hours freed up
- Customer satisfaction scores
Conversation Reviews
Spot Checking
- Review random samples of conversations
- Filter by date, channel, or request type
- Search conversations by keyword or customer
Quality Assurance
- Flag conversations for review
- Add feedback to improve responses
- Identify edge cases or failures
- Track improvement over time
Correction & Learning
- Mark incorrect responses
- Provide correct information
- Update knowledge base
- Refine automation rules
Alerting & Monitoring
Real-Time Alerts
- Spike in error rates
- Unusual request patterns
- System performance issues
- Failed integrations
Custom Alerts
- Configure thresholds for any metric
- Route alerts to Slack, email, or PagerDuty
- Set up escalation policies
- Schedule alert summaries
Reporting
Standard Reports
- Daily/weekly/monthly summaries
- Trend analysis over time
- Team performance comparisons
- Customer satisfaction tracking
Custom Reports
- Build reports with specific filters
- Export data for external analysis
- Schedule automated report delivery
- API access for custom dashboards
Compliance Reporting
- Access logs for audit purposes
- Data access reports
- Approval workflow history
- Security incident reports